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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

General

 LG Naturals was created by a Holistic Health Coach to promote a clean lifestyle with a curated collection of beauty and lifestyle essentials to encourage optimal health and wellness.  

Yes. We take pride in being very transparent with our products. All products are vegan, organic, gluten-free, and cruelty-free.  

Yes. We currently offer two subscription box options—

The Live Green. Live Great. Intro Box consists of full and sample-size d products to get you started on your journey of using clean and non-toxic products

Our Original Live Green. Live Great Beauty Box consists of full-sized beauty and lifestyle products.

Take a look at the respective product pages to learn more. 

We are working very hard to make our store 100% eco-friendly that includes product and shipping packaging. We try to work with companies who share in our vision to make that possible. 

If you are having trouble placing an order please email us at support@lgnaturals.com we will be able to further assist you with any questions. 

We ship from multiple warehouses and manufacturers so your items may arrive in multiple packages. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Click here to read our full return policy. 

Shipping

We're actively following the latest developments about the Covid-19 outbreak. We want to keep you informed about how it might impact your orders with LG Naturals. 

We use several manufacturers throughout the US that ship from various warehouses. As of right now, all warehouses are still actively fulfilling orders. 

Processing time after placing an order is 2-3 days but since some warehouses may be working on minimal staff, that could delay your processing time by a few days. 

Shipping times will vary based on current USPS delivery times. Right now we are no longer guaranteeing overnight and express deliveries. 

We thank you for your understanding during this and hope that you all are staying healthy.   

Please email us with your order number at support@lgnaturals.com 

You can also fill out our contact form here.  

Every effort is made to ship orders within 5-7 business days. Note that there are occasions when an order can take longer before being shipped. Once your order has shipped, you will receive tracking information via email. Please contact us if you have an order that is time sensitive before you place your order. We will do our best to accommodate you.